Eufy cameras are known for their reliability and high-quality video surveillance. However, if you are experiencing issues with your Eufy camera not recording events, it can be frustrating and worrisome. In this article, we will explore the reasons why this might be happening and provide some solutions to help you fix it.
Reasons Why Eufy Camera Not Recording Events
There are several reasons why your Eufy camera may not be recording events. Here are some of the most common:
1. Insufficient Storage
If your Eufy camera has insufficient storage, it may not be able to record events. To check the storage capacity of your camera, go to the Eufy Security app and select the camera you are having issues with. Then, click on the settings icon and select “Storage Management.” If the storage is full, delete some old footage or consider upgrading to a larger capacity SD card.
2. Motion Detection Settings
Another reason why your Eufy camera may not be recording events is due to motion detection settings. If the motion detection is turned off or set too low, the camera will not record events. To adjust the motion detection settings, go to the Eufy Security app and select the camera you are having issues with. Then, click on the settings icon and select “Detection Settings.” Adjust the sensitivity and detection zone until the camera is recording events as desired.
3. Wi-Fi Connection Issues
If there are issues with your Wi-Fi connection, your Eufy camera may not be able to record events. To check your Wi-Fi connection, go to the Eufy Security app and select the camera you are having issues with. Then, click on the settings icon and select “Network Settings.” Check the signal strength and make sure the camera is connected to the correct Wi-Fi network. If the signal strength is weak, consider moving the camera closer to the router or installing a Wi-Fi extender.
4. Firmware Updates
If your Eufy camera is not recording events after a firmware update, it may be due to compatibility issues. Check the Eufy Security app for any available firmware updates and install them as soon as possible. This should resolve any compatibility issues and ensure that your camera is recording events as expected.
How to Fix Eufy Camera Not Recording Events
If you are experiencing issues with your Eufy camera not recording events, here are some solutions that may help:
1. Reset the Camera
If your Eufy camera is not recording events, try resetting it. To do this, press and hold the reset button on the camera for 5 seconds. Once the camera has reset, set it up again in the Eufy Security app and test to see if it is recording events as expected.
2. Restart the App
If the Eufy Security app is not working properly, try restarting it. Close the app and reopen it to see if this resolves the issue. If the app is still not working, try uninstalling and reinstalling it.
3. Contact Eufy Support
If none of the above solutions work, it may be time to contact Eufy support. They will be able to troubleshoot the issue further and provide additional solutions if necessary.
If you are experiencing issues with your Eufy camera not recording events, don’t panic. There are several reasons why this may be happening, but there are also several solutions to help you fix it. Try the solutions outlined in this article, and if all else fails, contact Eufy support for further assistance.